Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs are the responsibility of the customer, unless the item is incorrect.

To start a return, you can contact us at hello@reeal.co.uk. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@reeal.co.uk.

Damages and issues 

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and photos.

We may offer a replacement or refund where appropriate.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@reeal.co.uk.

 

30-day money back guarantee:

We're confident you'll love reeal. If you don't like the taste of reeal or it doesn't agree with your stomach, we'll refund your money. 

• Claims must be submitted within 30 days of delivery.
• The guarantee applies to your first purchase of reeal only.
• Customers must have purchased directly from reeal's website.
• Customers may be asked to provide their order number and details of their experience.
• The guarantee is limited to one refund per customer and household.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless required by law.

This guarantee is intended to allow customers to try reeal risk-free. We reserve the right to refuse claims where we reasonably believe the guarantee is being misused, abused, or used fraudulently.

Nothing in this guarantee affects your statutory rights under applicable consumer protection laws.